DreamHost Reviews by Experts and Users

+'s
it is very simple, unlimited domains, unlimited disk usage
reliability, never experienced downtime,
free domain for life with the hosting
nice and well structured navigation
easy payment via card or paypal, check
backups, i lost my publi_html folder and deleted all the
contents accidently, the support staff helped me restore it
-'s
the webFTP isn't as good as it used to be recently they
changed the interface!
i don't believe it secure either
the support isn't always on, i could get to the support
staff only twice or thrice, during 2009-2012
maybe because timezone are differnt but they know what they
are doing,

thank you dreamhost! Read more

Positive: setup was quick, we could host Ruby on Rails
websites, and they let me continue using Google Apps for
e-mail (I prefer this, travel so much and have such a wide
spread of internet access situations web mail is easiest.)

Negative: More than a month ago, my websites started showing
some real issues. First of all, the Ruby on Rails website,
Caltrackr, is a calorie-tracking application, and it's
important to be able to use the site regularly and quickly.
The pages are all text-only, and load text and database
pulls. The idea is that when you eat, you input the calories
eaten into the page. As you can imagine, it is important to
be able to use this not only... Read more

Support center doesn't return calls or fix DNS issues. They have become a haven for Spammers. 

I have been hosting numerous websites with Dreamhost for over 7 years now. While some reviewers complain about the lack of phone support, my personal experience is exactly the opposite. While they do not allow Telephone "Cold Calls" for support, I have had panel generated support request tickets promptly handled with telephone responses on 2 occasions (one for a mysql access failure after upgrade and the second for a billing message error) within a few minutes. In 7 years with them I have only needed to generate 4 support request tickets total. Personally I appreciate the fact that they are certified Carbon Neutral and are consistently... Read more

I use DreamHost's hosting services for 5 years already, my cost is very low and I enjoyed (almost) every minute of it! Recommend! 

I've using DreamHost about 2 years already. I'm mostly satisfied and All of "not recomended" users are far from the true about DH. When one company is bigger and older than all other competitors - always have not satisfied customers.
I have checked JustHost & HostMonster and rapidly come back to DreamHost. DH is just a Dream! 

I’m a long time customer and I’ve always liked Dreamhost. They’ve always been fair to me and when there have been some technical issues they’ve always been able to help me. Changing host has never been on my mind. 

In all honestly I don’t know that much about web hosting but I think that Dreamhost’s been very easy “dealing with”. It was easy to setup the website, it hasn’t been down that much, I think that it’s cheap (I pay no more than a couple dollars per month) and everyone’s always been friendly. If they’re better than all the other web hosts I don’t know but it’s good web host – I can at least tell you that much. 

My number one priority is having a fast website that is never down and this is what I’ve gotten with Dreamhost. I recommend! 

I don’t know if I can add that much value to these user reviews as I’m not that tech savvy but I really like Dreamhost so I feel as if I have to drop a comment here. Everything’s been going smooth and the customer support is A+++ 

I really like that my plan is cheap but I’ve experienced a tad too much downtime for it being completely ok. Also, the response time from the customer support is way too long. Other than that’s it’s a decent provider. Not the best and not the worst. 

I used Freehostia account which i had downtime from 10 to 20 mins every day, so i moved to Dreamhost server which gives me faster and reliable . No Problem while loading.. simply great 

After bad experiences with three different hosting companies, I finally found DreamHost. After over three years now I am still thrilled with awesome service and continually improving features offered. I have never had any down time with my site, and only on a few short term instances have experienced the email servers going down. I host several sites on Dreamhost and have full control and management of my clients site features.

Dreamhost has recently launched a new live chat support system that I have used on a couple occasions. Both experiences were pleasant. The support technician quickly and efficiently solved my problems.

DreamHost - You Rock! Keep up the good... 

I've used dreamhost for several years. During that time, I've been offline a couple times due to hardware failures. It happens.

What I find disturbing is that DH considers image hosting site as "file sharing."

I have no issue with them not wanting copyrighted images posted. The software I use has mechanisms to allow the copyright holder to assert their rights.

DH had no problem with my site until it began rising above 1 TB of traffic. So much for "unlimited" bandwidth.

If you are not going to use much of their "unlimited" bandwidth or much of their "unlimited" disc space, and plan to have a small site, then, maybe DH... Read more

Has gone downhill consistently for past couple of years. Constantly replacing hardware, moving accounts around. Very poor support by email only - no phone support. After 5 years with them am looking for a better provider. 

I would not recommend Dreamhost to my worst enemy. The uptime on their services (including email, web, ssh, ftp) are abysmal. If you don't believe me, check out their status page at http://dreamhoststatus.com they cannot go a day without an outage of some sort.

When there is an outage, the support them posts something snarky on the status page and take their time fixing things. If you look, they have had multiple day outages for email and web services all year long. I used to love their service because it was reliable and cheap. Now it is not reliable at all and it is a pain... Read more

The saving grace for Dreamhost is their technical support getting back to people when support tickets are created. Fast, reliable, a lot of companies could learn from them.

For bloggers wanting to monetize, you can't beat them. Great place and reasonable investment, pays off and for itself really quick.

On the other hand, I've gotten involved with projects that an SQL database problem on their end occurred minutes before a presentation to a prospective client. Taught me a lesson to do 'localhost' presentations as much as possible.

Nobody wants to hire when the competition's site diverts their attention away from hard work done for weeks sometimes, lost in a second... Read more

I've tested quite a few hosting companies and DreamHost is by far the best. Both the customer service as well as the hosting is superior to anything else I've ever tested before. In contrast to some other support teams that I’ve been in contact with, these guys actually know what they are talking about. Did I also mention that I haven't experienced any downtime since I partnered up with DreamHost? Well, I haven't… Thanks! 

I think the only real pitfall with DreamHost is that the cPanel is jam packed with hearty goodness, so if you don't already know your way around it... You could very easily get lost.

However, that's not something that would turn me off from a hosting company. It's just a minor annoyance. 

At DreamHost, customer service is priority. The company promises to be friendly, helpful, and completely honest. (helpful, they are slow to reply, ask redundant questions and have no phone support.) The web site offers a “support wiki,” with extensive online documentation submitted by DreamHost staff and knowledgeable customers. (they do this so they don't have to shoulder calls. If you look on their site, not one phone number except a fax is offered. with 80 employees and 3000 servers, this 12 year old company cannot afford a phone line for support nor can you find any way to contact them outside of e-mail.) There is also a discussion board... Read more

Especially for anyone with knowledge of Debian/Linux/Unix OS's, the server and shell environment are great and let you do things like compile a custom php binary.